Professor Ruy Braga analyzes the working conditions and labor union activity of Brazilian telemarketers.
In 2002, the celebrated union leader Luiz Inácio Lula da Silva was elected president of Brazil, bringing the Workers’ Party (PT) to power. This victory raised important questions for Brazil’s labor movement: How would workers respond? Would they sit back and wait passively for the new government to deliver? Or would they continue to challenge the state and press for political and economic change?